Need specifics? The FAQ doesn’t shy away from details.
Shipping & Delivery
Where are you located?
Bratislava, Slovakia. Everything is hand-cast and shipped from our workshop.
Do you ship worldwide?
Yes. Most orders arrive in 5–10 business days (allow up to 20 days).
Shipping costs?
Flat rate: €8 worldwide
Can I change my shipping address?
Only if the order hasn’t shipped. Email info@brother-vinni.com ASAP, please.
When will my order ship?
Within 3 business days (up to 6 during peak times).
How do I track my order?
You’ll get an email with tracking once dispatched.
My tracking number doesn’t work.
Wait 3 days. If still broken — contact us.
‘Delivered’ but nothing arrived?
Check your local post office or wait 1-2 more days.
Stuck in customs?
We can’t control delays/duties. Contact your local customs office for more details.
Package missing after 45 days?
Email info@brother-vinni.com. We’ll fix it.
Products & Returns
Received a damaged item?
We're really sorry. Send photos/video to info@brother-vinni.com for a free replacement.
Returns?
30-day window. See our Returns Policy.
Restocks?
Some items are limited editions. Email us to check availability.
Safe for kids?
No. These are adult collectibles, not toys.
Custom orders?
Limited commissions. See our Work With Us page.
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Still Curious?
Write us anytime:
info@brother-vinni.com